NON-EMERGENCY MEDICAL TRANSPORTATION (508) 459-3272
Did you know?
As of the last US Census, the population of Worcester County was 830,622 with the city of Worcester solidifying the title as the second-largest city in New England with a population of 206,518 people - an increase of 14% from 10 years ago. The elderly population of Worcester County is 16.1%.
There are 19 hospitals, 56 nursing homes, 33 assisted living facilities, and 353 independent living facilities in Worcester County. Needless to say, Your Ride is proud and prepared to continue serving our growing senior community!
Does Your Ride provide hospital and emergency room transportation?
Yes, absolutely! Your Ride strictly provides non-emergency medical transportation. However, that does not mean we don't support the mission of area hospitals. To the contrary, in addition to providing discharge transportation, we frequently take patients and residents of various skilled care and nursing facilities to area hospitals for a wide variety of treatments, procedures, follow-up appointments, and more.
Hospitals and medical centers that we frequently support include Saint Vincent Hospital,
UMass Memorial Health Care, UMass Memorial Medical Center - Hahnemann Campus, UMass Memorial Medical Center, UMass Memorial Medical Center - Memorial Campus, and more.
How will I be billed for transportation services?
If you are a private pay client requiring non-emergency medical transportation, you will pay on the day of transport. If you have an established account or a signed Your Ride Service Agreement, you will be invoiced as per the terms of the Agreement.
What forms of payment do you accept?
We currently accept cash, check, or credit card.
How much advance notice is required to schedule a transport?
To ensure proper accommodations, we request 24-48 hour advanced notice. However, we always do our best to accommodate short-notice requests. Please feel free to contact our office for availability.
Do you provide after-hour and weekend transportation?
Yes, with advanced notice we work to provide evening and weekend hours.
Will the driver stay with me during my appointment?
Because of our busy schedule, drivers will return once your appointment is complete. Out-of-area transports requiring our driver to wait will incur a “Waiting Fee.”
Can a family member or attendant go along to my appointment?
Absolutely! For your comfort and concern we welcome one family member or staff attendant to accompany you to appointments. Please inform our office of your companion when scheduling your appointment.
Can I bring personal items on my transport?
We will work to accommodate all reasonable requests. However, please understand that our primary mission is to safely and securely transport you to your appointment. Our drivers cannot be delayed in moving or carrying extra items. Further, for your safety, we cannot have unsecured items in the vehicle.
Can I travel in my own wheelchair?
Yes, of course. Your comfort is our desire. We welcome you to remain in your manual or electric wheelchair during transport.
Will the driver take me inside?
Yes, absolutely. Unlike other curb-to-curb or door-to-door services, to ensure your safety, we are a door-through-door service. This means we will take you from inside your residence to inside your appointment.
Should I call for a return before my appointment is finished?
No! Please contact us ONLY when your appointment is complete and we will expeditiously dispatch a driver for your return. If we arrive and you are not ready, causing our driver to leave, it can possibly lead to a longer wait time.
What should I do if I am unhappy with the service?
We welcome your feedback and suggestions for improvement. Please feel free to contact our office to share your thoughts and experience.
NEW SERVICE LAUNCH!
We are excited and pleased to share the launch of our non-emergency stretcher service! If you are a facility with residents in need of stretcher transportation, contact us for contract opportunities.